Frequently Asked Questions
Everything you need to know about our luxury linens and home essentials.
How do I care for my luxury linens?
We recommend machine washing in cold water on a gentle cycle with a mild, liquid detergent. Avoid bleach and fabric softeners, and tumble dry on low heat to maintain the integrity of the fibers.
What is the difference between Percale and Sateen?
Percale is a plain weave that feels crisp, cool, and matte, ideal for warm sleepers. Sateen is a four-over-one weave that provides a silky-smooth feel and a subtle sheen, perfect for those who prefer a weightier drape.
When will my order ship?
In-stock items typically ship within 2 to 3 business days. You will receive a shipping confirmation email with a tracking number once your order has left our warehouse.
What is your return policy?
We accept returns of unwashed and unused items in their original packaging within 30 days of purchase. Please note that monogrammed or custom orders are final sale and cannot be returned.
Do you offer fabric swatches?
Yes, we offer fabric swatches for most of our collections to help you choose the perfect color and texture for your home. You can order them directly through our website.
Can I change or cancel my order?
Because we strive to process orders quickly, changes or cancellations must be made within one hour of placing the order. Please contact our customer service team immediately for assistance.